Today customers have the opportunity to use the software free of charge. For that, they will get pointed back to community and forums for support. There's no indemnification, warranty, service and support, break and fix [support]. That's very unacceptable for the vast majority of any customers doing any kind of business-critical deployment.  -   John Loiacono     Quotes
Today customers have the opportunity to use the software free of charge. For that, they will get pointed back to community and forums for support. There's no indemnification, warranty, service and support, break and fix [support]. That's very unacceptable for the vast majority of any customers doing any kind of business-critical deployment. John Loiacono
 Opportunity