A service provider's business is only as strong as its ability to manage its network and services delivery. In today's competitive environment, proper resource and service management is an absolute must. By partnering with NetCracker, Covad has taken an innovative and essential approach that allows it to realize the true value of its network, prevent revenue leakage, and increase customer satisfaction and retention rates. We are thrilled to be a part of Covad's market-leading strategy. Andrew Feinberg