Far too few retailers have moved beyond the classic metric of comparable store sales increases to measure the annual or even lifetime value of a customer. Hyper-educated consumers have higher expectations for their retail experience, and hyper-sensitive shareholders have higher expectations for results.  -   Paula Rosenblum     Quotes
Far too few retailers have moved beyond the classic metric of comparable store sales increases to measure the annual or even lifetime value of a customer. Hyper-educated consumers have higher expectations for their retail experience, and hyper-sensitive shareholders have higher expectations for results. Paula Rosenblum