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More - Greg Gianforte Quotes

The on demand delivery model is more than capable of handling mission critical functions. - Greg Gianforte Quotes

The on demand delivery model is more than capable of handling mission critical functions.

Microsoft is late to the CRM market with 3.0, and faces significant challenges with their antiquated hosting model, channel strategy for enterprise software, and selling to the business unit, not IT. While they may have success on the low end of the market with 3.0, they will be significantly challenged in appealing to the middle market, and global 2000. - Greg Gianforte Quotes

Microsoft is late to the CRM market with 3.0, and faces significant challenges with their antiquated hosting model, channel strategy for enterprise software, and selling to the business unit, not IT. While they may have success on the low end of the market with 3.0, they will be significantly challenged in appealing to the middle market, and global 2000.

If someone gets to the point where they need to send an e-mail to a customer service rep, the Web site has failed. We've realized that the 80-20 rule applies: Twenty percent of the information will answer 80 percent of the questions. That is what a Web-based customer-support system does well. - Greg Gianforte Quotes

If someone gets to the point where they need to send an e-mail to a customer service rep, the Web site has failed. We've realized that the 80-20 rule applies: Twenty percent of the information will answer 80 percent of the questions. That is what a Web-based customer-support system does well.

We know the path people take through the site. The good stuff goes to the top, and the rest falls off the bottom. - Greg Gianforte Quotes

We know the path people take through the site. The good stuff goes to the top, and the rest falls off the bottom.

We're probably one of their biggest customers. - Greg Gianforte Quotes

We're probably one of their biggest customers.

[Open source] has a tremendous impact on the profitability of the business. - Greg Gianforte Quotes

[Open source] has a tremendous impact on the profitability of the business.

The Oracles and SAPs of the world are truly dinosaurs. Their extinction is imminent. - Greg Gianforte Quotes

The Oracles and SAPs of the world are truly dinosaurs. Their extinction is imminent.

It's a very difficult model to transition to, especially for a public company. - Greg Gianforte Quotes

It's a very difficult model to transition to, especially for a public company.

A CRM application should deliver a 360-degree view of the relationship between a company and its customers. That requires that integrations exist between the CRM system and other internal systems that might store relevant information about the client relationship. - Greg Gianforte Quotes

A CRM application should deliver a 360-degree view of the relationship between a company and its customers. That requires that integrations exist between the CRM system and other internal systems that might store relevant information about the client relationship.

If Oracle and the others are going to embrace this model, they have to alienate all their business partners and build a whole new ecosystem. - Greg Gianforte Quotes

If Oracle and the others are going to embrace this model, they have to alienate all their business partners and build a whole new ecosystem.

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