【QUOTES DIRECTORY】 【QUOTES DIRECTORY】

More - Nancy Friedman Quotes

You need to start out with something positive like: 'I am having a wonderful time here, the weather is great. Unfortunately ...' and then go into your negative, - Nancy Friedman Quotes

You need to start out with something positive like: 'I am having a wonderful time here, the weather is great. Unfortunately ...' and then go into your negative,

Do not start a conversation with negative information. You won't go anywhere with it, - Nancy Friedman Quotes

Do not start a conversation with negative information. You won't go anywhere with it,

You need to be fair about returning. - Nancy Friedman Quotes

You need to be fair about returning.

How would you like it if your veterinarian called and left the following message on your answer machine -- 'Sir, do you remember your dog, Poopsy, I hope you have a picture of her, she's dead,' - Nancy Friedman Quotes

How would you like it if your veterinarian called and left the following message on your answer machine -- 'Sir, do you remember your dog, Poopsy, I hope you have a picture of her, she's dead,'

You set the tone of the conversation in a positive mode, and that is really what counts. - Nancy Friedman Quotes

You set the tone of the conversation in a positive mode, and that is really what counts.

You did a great job' is great. 'You lost the order' is bad. 'We' as a company is a much more consultative word. - Nancy Friedman Quotes

You did a great job' is great. 'You lost the order' is bad. 'We' as a company is a much more consultative word.

There is a direct correlation between the companies that are known for good service and service training. There's a line that pulls it right from the top to the bottom. - Nancy Friedman Quotes

There is a direct correlation between the companies that are known for good service and service training. There's a line that pulls it right from the top to the bottom.

There's very little value in getting angry over the telephone. - Nancy Friedman Quotes

There's very little value in getting angry over the telephone.

Value

There's very little value in getting angry at anybody over the telephone, it is too easy to hang up. - Nancy Friedman Quotes

There's very little value in getting angry at anybody over the telephone, it is too easy to hang up.

Value

Words like -- 'you did a bad job and you always do that' -- they tell you in therapy that 'you' is a very destructive word unless it is used in a positive way, - Nancy Friedman Quotes

Words like -- 'you did a bad job and you always do that' -- they tell you in therapy that 'you' is a very destructive word unless it is used in a positive way,

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