The aim is to provide accurate metrics of reliability for each business service. Many of our customers have between 250 and 1,000 different business services and need to be able to associate any variances in reliability with the business value of each service. They need be able to optimize investments in infrastructure, IT support and operations against service levels to make trade offs between cost, service and business value  -   Craig McDonald     Quotes
The aim is to provide accurate metrics of reliability for each business service. Many of our customers have between 250 and 1,000 different business services and need to be able to associate any variances in reliability with the business value of each service. They need be able to optimize investments in infrastructure, IT support and operations against service levels to make trade offs between cost, service and business value Craig McDonald