[Southwest turns its planes around twice as fast as competitors, getting more flights out of expensive aircraft and pilots. Wal-Mart invented loading-dock processes to quash expensive inventory. Dell runs] their entire company with three days of inventory, you pay up front, and they stiff their suppliers, ... Operations is where these industries are won and lost.  -   Michael Hammer     Quotes
[Southwest turns its planes around twice as fast as competitors, getting more flights out of expensive aircraft and pilots. Wal-Mart invented loading-dock processes to quash expensive inventory. Dell runs] their entire company with three days of inventory, you pay up front, and they stiff their suppliers, ... Operations is where these industries are won and lost. Michael Hammer