It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction. - Dean Headley Quotes
It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction. Dean Headley
 

More - Dean Headley Quotes

We would not have a low-fare carrier of any significance without that subsidy. - Dean Headley Quotes

We would not have a low-fare carrier of any significance without that subsidy.

Dean Headley

 
They're less on time, they're losing bags at a rate they've never done before, and people are complaining again. - Dean Headley Quotes

They're less on time, they're losing bags at a rate they've never done before, and people are complaining again.

Dean Headley

 Complaining
Airlines know their consumers. I'm not sure they know how far they can push them. - Dean Headley Quotes

Airlines know their consumers. I'm not sure they know how far they can push them.

Dean Headley

 Airlines
We're only growing the system now. Unless we fix a few things, we'll probably continue to have poorer and poorer performances as the years go by. - Dean Headley Quotes

We're only growing the system now. Unless we fix a few things, we'll probably continue to have poorer and poorer performances as the years go by.

Dean Headley

 
One way to gain revenue is taking what was free and turning it into a revenue-generating part of the service. - Dean Headley Quotes

One way to gain revenue is taking what was free and turning it into a revenue-generating part of the service.

Dean Headley

 
They're charging you more for the basic ticket and then taking what used to be bundled in the package and switching it to a la carte. It's nuts. - Dean Headley Quotes

They're charging you more for the basic ticket and then taking what used to be bundled in the package and switching it to a la carte. It's nuts.

Dean Headley

 
People have already demonstrated that they don't mind driving that three hours and Southwest doesn't need to make this market any more convenient than it already is. - Dean Headley Quotes

People have already demonstrated that they don't mind driving that three hours and Southwest doesn't need to make this market any more convenient than it already is.

Dean Headley

 
We are half way to anywhere. It's just unfortunate that the airports around us developed before we did. - Dean Headley Quotes

We are half way to anywhere. It's just unfortunate that the airports around us developed before we did.

Dean Headley

 Airports
It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction. - Dean Headley Quotes

It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction.

Dean Headley

 
The large hub cities take a lot for granted. Wichita does not. - Dean Headley Quotes

The large hub cities take a lot for granted. Wichita does not.

Dean Headley

 
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