We had to react immediately because in December

 we were beginning to lose customers who were seeing

 a slowdown in service, ... I'm estimating that

 we lost 25% of our customer base over the next five

 months because they got hit with much higher phone

 connection charges.  -   Richard Bliss     Quotes
We had to react immediately because in December we were beginning to lose customers who were seeing a slowdown in service, ... I'm estimating that we lost 25% of our customer base over the next five months because they got hit with much higher phone connection charges. Richard Bliss
 Customer Base Slowdown