It means a certainty of process. A knowing of what to do if you have a problem. For the first time, it defines very clearly what might be done to resolve (a dispute) before going to court. There (previously) was no direction other than to immediately pursue litigation.  -   Patrick Sullivan     Quotes
It means a certainty of process. A knowing of what to do if you have a problem. For the first time, it defines very clearly what might be done to resolve (a dispute) before going to court. There (previously) was no direction other than to immediately pursue litigation. Patrick Sullivan
 Certainty