The 8.5 percentage-point gap in cost increases between a best-performing and a poor-performing company is very significant. Through focused initiatives such as building data warehouses and using hard-dollar ROI calculations, best-performing companies lower cost trends, minimize employee absence and earn higher rates of employee satisfaction with their programs.  -   Ted Nussbaum     Quotes
The 8.5 percentage-point gap in cost increases between a best-performing and a poor-performing company is very significant. Through focused initiatives such as building data warehouses and using hard-dollar ROI calculations, best-performing companies lower cost trends, minimize employee absence and earn higher rates of employee satisfaction with their programs. Ted Nussbaum
 Gap Initiatives