The issue with those systems is -- and this is just starting to change -- is that those are just LAN-based systems. Your employees can IM each other, but they don't help you communicate with customers, people outside of their domain.  -   Andrew Lochart     Quotes
The issue with those systems is -- and this is just starting to change -- is that those are just LAN-based systems. Your employees can IM each other, but they don't help you communicate with customers, people outside of their domain. Andrew Lochart