During the 1990s they were getting used to a cushy environment where they could charge [business travelers] what they wanted. They assumed that, 'We're a premium airline, [so] you'll pay a premium price.' They should have known better.  -   Michael Boyd     Quotes
During the 1990s they were getting used to a cushy environment where they could charge [business travelers] what they wanted. They assumed that, 'We're a premium airline, [so] you'll pay a premium price.' They should have known better. Michael Boyd