[The furor could give Sony a black eye, potentially costing the company millions of dollars.] They're making consumers apprehensive, ... They're concerned that they're buying something that makes their computer crash. This affects all the labels. The average consumer doesn't know it's just Sony, so they become reluctant to buy CDs.  -   Phil Leigh     Quotes
[The furor could give Sony a black eye, potentially costing the company millions of dollars.] They're making consumers apprehensive, ... They're concerned that they're buying something that makes their computer crash. This affects all the labels. The average consumer doesn't know it's just Sony, so they become reluctant to buy CDs. Phil Leigh
 Company