There are several drivers in this market. One surprise has been larger enterprises that want CRM for a branch office or a department. Also, there are so many big players in the market now that it's been creating interest in hosted services. Rob Bois
Motivational, Inspirational, Funny Quotes
![The idea behind Software as a Service is ultimately [that] the buyer shouldn't have to worry about the software or the infrastructure but you need to understand who the hosting partner is. In the long term, that goes away as hiccups get ironed out, but for the time being we're suggesting to customers they understand what's going on behind the scenes. SAP going with IBM was smart because it brings instant credibility. - Rob Bois Quotes](/pic/img/img.php?text=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&author=ICBSb2IgQm9pcyAgICA=&num=4 "The idea behind Software as a Service is ultimately [that] the buyer shouldn't have to worry about the software or the infrastructure but you need to understand who the hosting partner is. In the long term, that goes away as hiccups get ironed out, but for the time being we're suggesting to customers they understand what's going on behind the scenes. SAP going with IBM was smart because it brings instant credibility. - Rob Bois Quotes")
![The idea behind Software as a Service is ultimately [that] the buyer shouldn't have to worry about the software or the infrastructure but you need to understand who the hosting partner is. In the long term, that goes away as hiccups get ironed out, but for the time being we're suggesting to customers they understand what's going on behind the scenes. SAP going with IBM was smart because it brings instant credibility. - Rob Bois Quotes](/pic/img/img.php?text=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&author=ICBSb2IgQm9pcyAgICA=&num=10 "The idea behind Software as a Service is ultimately [that] the buyer shouldn't have to worry about the software or the infrastructure but you need to understand who the hosting partner is. In the long term, that goes away as hiccups get ironed out, but for the time being we're suggesting to customers they understand what's going on behind the scenes. SAP going with IBM was smart because it brings instant credibility. - Rob Bois Quotes")
![[Given that smaller business customers represent Microsoft's] sweet spot, ... an instant significant force in that market. - Rob Bois Quotes](/pic/img/img.php?text=W0dpdmVuIHRoYXQgc21hbGxlciBidXNpbmVzcyBjdXN0b21lcnMgcmVwcmVzZW50IE1pY3Jvc29mdCdzXSBzd2VldCBzcG90LCAuLi4gYW4gaW5zdGFudCBzaWduaWZpY2FudCBmb3JjZSBpbiB0aGF0IG1hcmtldC4g&author=ICBSb2IgQm9pcyAgICA=&num=1 "[Given that smaller business customers represent Microsoft's] sweet spot, ... an instant significant force in that market. - Rob Bois Quotes")