Even if IM isn't used directly for business purposes, a number of organizations still find it beneficial to provide a standardized IM channel. When IM was emerging, many enterprises attempted to restrict IM use, but found there were administrative advantages to offering a sanctioned and standardized IM portal.  -   Ed Moyle     Quotes
Even if IM isn't used directly for business purposes, a number of organizations still find it beneficial to provide a standardized IM channel. When IM was emerging, many enterprises attempted to restrict IM use, but found there were administrative advantages to offering a sanctioned and standardized IM portal. Ed Moyle
 Business