What we're seeing is a great deal of customization on country and industry levels. When Microsoft was developing its CRM, it made sure that it was built on a Web services architecture so that it can be easily adapted to specific local needs and requirements. We don't ship an out-of-the-box, property-management application, for instance, but those in real estate using the software can easily add apartment information without adding programming code. Brad Wilson
Motivational, Inspirational, Funny Quotes
![[The secret to Salesforce.com's success: the speed with which it can update its software. Microsoft last updated its original CRM software in January, 2004, with plans for a new version in first quarter, 2006. Meanwhile, Salesforce is constantly fixing bugs and adds features without interruption to the customer or added expense. All customers need to do is open a Web browser to run the program. Microsoft CRM boss Brad Wilson argues that business software is complex and best sold as a package that customers run on their own computers.] This is really about business process where you've got multiple steps, ... It is a much more extensive thing that often requires a lot of people, a lot of time, and a lot of resources. - Brad Wilson Quotes](/pic/img/img.php?text=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&author=ICBCcmFkIFdpbHNvbiAgICA=&num=4 "[The secret to Salesforce.com's success: the speed with which it can update its software. Microsoft last updated its original CRM software in January, 2004, with plans for a new version in first quarter, 2006. Meanwhile, Salesforce is constantly fixing bugs and adds features without interruption to the customer or added expense. All customers need to do is open a Web browser to run the program. Microsoft CRM boss Brad Wilson argues that business software is complex and best sold as a package that customers run on their own computers.] This is really about business process where you've got multiple steps, ... It is a much more extensive thing that often requires a lot of people, a lot of time, and a lot of resources. - Brad Wilson Quotes")
