People are more likely to use an application if they're comfortable with it, if it's familiar to them. Since they use Office, tying in CRM to the desktop level just makes sense. Brad Wilson
Motivational, Inspirational, Funny Quotes
![[The secret to Salesforce.com's success: the speed with which it can update its software. Microsoft last updated its original CRM software in January, 2004, with plans for a new version in first quarter, 2006. Meanwhile, Salesforce is constantly fixing bugs and adds features without interruption to the customer or added expense. All customers need to do is open a Web browser to run the program. Microsoft CRM boss Brad Wilson argues that business software is complex and best sold as a package that customers run on their own computers.] This is really about business process where you've got multiple steps, ... It is a much more extensive thing that often requires a lot of people, a lot of time, and a lot of resources. - Brad Wilson Quotes](/pic/img/img.php?text=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&author=ICBCcmFkIFdpbHNvbiAgICA=&num=4 "[The secret to Salesforce.com's success: the speed with which it can update its software. Microsoft last updated its original CRM software in January, 2004, with plans for a new version in first quarter, 2006. Meanwhile, Salesforce is constantly fixing bugs and adds features without interruption to the customer or added expense. All customers need to do is open a Web browser to run the program. Microsoft CRM boss Brad Wilson argues that business software is complex and best sold as a package that customers run on their own computers.] This is really about business process where you've got multiple steps, ... It is a much more extensive thing that often requires a lot of people, a lot of time, and a lot of resources. - Brad Wilson Quotes")
