I'm extremely bullish on CRM in general. Businesses have an ongoing need to communicate with customers, to work from the sales process and provide great customer service. Those needs don't go away. I think CRM has had some high-profile missteps in the past, but now we have a great opportunity to make CRM much more usable, and useful. Brad Wilson
Motivational, Inspirational, Funny Quotes
![[The secret to Salesforce.com's success: the speed with which it can update its software. Microsoft last updated its original CRM software in January, 2004, with plans for a new version in first quarter, 2006. Meanwhile, Salesforce is constantly fixing bugs and adds features without interruption to the customer or added expense. All customers need to do is open a Web browser to run the program. Microsoft CRM boss Brad Wilson argues that business software is complex and best sold as a package that customers run on their own computers.] This is really about business process where you've got multiple steps, ... It is a much more extensive thing that often requires a lot of people, a lot of time, and a lot of resources. - Brad Wilson Quotes](/pic/img/img.php?text=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&author=ICBCcmFkIFdpbHNvbiAgICA=&num=4 "[The secret to Salesforce.com's success: the speed with which it can update its software. Microsoft last updated its original CRM software in January, 2004, with plans for a new version in first quarter, 2006. Meanwhile, Salesforce is constantly fixing bugs and adds features without interruption to the customer or added expense. All customers need to do is open a Web browser to run the program. Microsoft CRM boss Brad Wilson argues that business software is complex and best sold as a package that customers run on their own computers.] This is really about business process where you've got multiple steps, ... It is a much more extensive thing that often requires a lot of people, a lot of time, and a lot of resources. - Brad Wilson Quotes")
